Shipping policy

SHIPPING POLICY

Thank you for shopping with DILUXVI. We are committed to providing a smooth and reliable delivery experience.

ORDER PROCESSING

Orders are typically processed within 1–2 business days. Orders are not processed on weekends or major U.S. holidays.

SHIPPING TIMES

Estimated delivery times may vary depending on the destination, shipping method, carrier, and product availability. Delivery estimates provided at checkout are estimates and are not guaranteed.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

SHIPPING RATES

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

ORDER FULFILLMENT

Orders may be fulfilled by DILUXVI or by one of our authorized third-party fulfillment partners. Your order may arrive in packaging provided by a fulfillment partner.

DELIVERY DELAYS

DILUXVI is not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete shipping information, or other circumstances outside of our reasonable control.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or you experience an issue with your delivery, please contact us as soon as possible so we can review the situation and assist you.

CONTACT US

For questions regarding shipping or your order, please contact us at:

info@diluxvi.com