Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging with all included accessories. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@diluxvi.com. If your return is accepted, we will provide you with return instructions and information on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please do not send returns to any address without first contacting us and receiving return instructions.

You can always contact us with any return questions at info@diluxvi.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and work toward an appropriate resolution.

NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return, including gift cards and items that have been used, damaged after delivery, or returned with missing components or accessories.

Please contact us at info@diluxvi.com if you have questions about the eligibility of your specific item.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@diluxvi.com.